Gray Dawes prides itself on its people and employs only the best to ensure that clients can be confident of a consistently high quality of service.

Experienced and Efficient

Our People

We understand the importance of having confidence and trust in our people. That’s why we employ only the best.

With an average of 19 years’ travel industry experience and highly trained, our business travel consultants are well equipped to deliver the best possible service to our clients.  And based on the feedback that we regularly receive, they are doing just that.

“We have been a client of Gray Dawes for a number of years and throughout that time they have provided a consistently high level of service. The consultants are very experienced and use their expertise to ensure that our travel requirements are always met.”

Susannah Gilkes, Office Manager, Bain Capital

It’s not only our consultants’ attention to detail and their skill in sourcing the best fares that’s important, but their ability to keep calm and professional under pressure and to consistently anticipate the needs of our clients.

“ I have worked for Gray Dawes for 18 years and through my experience and training know exactly what is important to a travel booker. They need to be confident in my ability to source the best options for their travellers at the right price, leaving them free to concentrate on something else. And when a crisis hits, such as the volcanic ash incident of 2010, they need to be able to rely on me to help them through it. It’s challenging but very rewarding when you receive nice feedback.”

Allison Knight, Gray Dawes

We do not operate a call centre. Each of our clients has their own designated travel consultant who understands their business, their travel policy and the individual needs of their travellers. Supported by the best in booking technology, our consultants are efficient, accurate but at the same time human.  The relationship between travel booker and travel consultant at Gray Dawes is quite special, based on understanding, respect and trust.

“Gray Dawes benefits from excellent staff retention levels.  Sixty percent of our employees have been with the company for over five years. We see this as a great asset to the company. It not only demonstrates that people enjoy working for Gray Dawes, but also ensures that our customers benefit from service continuity. Success in our business is all about building relationships and delivering a quality service and that’s what we do very well,”

Lord Inchcape, Chairman, Gray Dawes