It is Gray Dawes’ service model, unique online systems and support infrastructure combined with its ‘can do’ approach to corporate travel management that differentiates Gray Dawes.

Differentiating through Service

What Differentiates Us

Gray Dawes has combined a unique system and support infrastructure that enables our clients to optimise efficiencies presented by online systems backed by a high level of dedicated offline support for more complex itineraries.

We do not operate a traditional call centre model. Our focus is on providing excellent customer service, tailored to our clients' needs, through designated travel experts. We also offer a price match guarantee on every booking.

Gray Dawes is also the first corporate travel management company in the UK to work with Klee Data Systems (KDS), a leading international provider of travel and expense management systems to develop a unified travel and expense management system for its clients, and provide end-to-end support for travellers during every stage of their business trip.

Last but certainly not least, our clients benefit from excellent communication channels as our flat management structure ensures a hands-on approach from top to bottom that aids decision making and delivers a quick customer response.